16. Troubleshooting Guide
This chapter provides solutions to common user issues in the BhuMeet Web Application, helping Drone Service Providers (DSPs) resolve problems without external support.
Login and Profile Issues
| Problem | Possible Cause | Resolution |
| Cannot log in to BhuMeet Web Portal | Incorrect mobile number or password | Verify your credentials. Use Forgot Password to reset. |
| OTP not received during login | Network delay or number not linked to DSP | Retry after 60 sec or ensure number is registered. Contact support if issue persists. |
| Password change fails | Incorrect current password | Double-check current password. Reset via login screen if forgotten. |
| Profile updates not saved | Invalid format or missing fields | Check email/phone formats. Ensure all required fields are complete. |
| Cannot access Profile screen | Session expired or navigation glitch | Log out and log back in. Ensure you follow steps: Dashboard > Username dropdown > Profile. |
Customers and Importing Issues
| Problem | Possible Cause | Resolution |
| Customer not visible after import | File format error or empty rows | Check .xls file for required fields (Name, Mobile). Avoid blanks. |
| Import fails silently | Wrong file format or excessive size | Use .xls only. File should not exceed supported size. Avoid .xlsx. |
| Duplicate customers imported | Same entry uploaded more than once | De-duplicate in Excel before importing. System does not auto-merge. |
| Confirmation message not shown | Import incomplete or UI lag | Refresh Customers screen. If no update, retry import. |
| Cannot delete a customer | System restriction | Customer deletion is not supported. Use only import to add new records. |
Requests and Service Workflow Issues
| Problem | Possible Cause | Resolution |
| Cannot create a request | Mandatory field missing | Ensure customer, crop, location, and area are all selected. |
| Pilot not visible in dropdown | Drone not registered or assigned | Ensure pilot is mapped correctly via “My Teams.” Drone must be active. |
| Status stuck in Ongoing | Pilot hasn’t marked as Completed | Ask pilot to complete task in BhuMeet Pilot App. |
| Status not changing to Paid | Pilot hasn’t marked as Paid | Only pilot can mark request as Paid after completion. |
| Reschedule option not visible | Request status is not eligible | Only Placed/On Hold requests can be rescheduled. |
| Cannot cancel accepted request | Restriction by status | Cancel only allowed before pilot accepts. Use reschedule instead. |
Team and Role Management Issues
| Problem | Possible Cause | Resolution |
| Add New Member fails | Required field missing | Name, Mobile, and Email are mandatory. Check toggle settings. |
| Email not received by new team member | Email ID typo or server issue | Confirm valid email entered. Ask member to check spam folder. |
| Member shows Inactive | Status toggle is off | Edit member and activate using toggle. Save to confirm changes. |
| Edit option not working | UI delay or missing permissions | Refresh page. Ensure logged in as DSP Admin, not Location Manager. |
| Team member cannot access portal | Login credentials not delivered or incorrect role | Confirm activation. Resend credentials manually if needed. |
Invoices and Revenue Issues
| Problem | Possible Cause | Resolution |
| No invoices visible in Profile | Date filter not set or no data | Set From/To Dates. Try broader range. |
| Clicking invoice does nothing | Popup blocked | Enable popups for the site in browser settings. |
| PDF not downloaded | Popup blocker or browser restriction | Disable ad blockers/popups. Retry download. |
| Revenue dashboard shows ₹0 | No Paid requests in system | Ensure requests are marked as Paid by pilot. |
UI and Navigation Issues
| Problem | Possible Cause | Resolution |
| Left menu not loading | Browser cache or session expired | Clear browser cache or refresh the page. |
| Search function in Customers not working | Typo or special characters | Use valid partial names or numbers. Avoid symbols. |
| Buttons unresponsive | Form incomplete or script not loaded | Complete all fields. Wait 2–3 sec or reload. |
| Dropdown options not appearing | Browser zoom or rendering glitch | Set zoom to 100%. Try another browser if persists. |
OTP for Request Completion
| Problem | Possible Cause | Resolution |
| Pilot not receiving OTP | Phone network or pilot app not synced | Ensure pilot is online. Wait for up to 60 seconds. |
| OTP entered but no status change | Expired or incorrect OTP | Retry with new OTP. Check pilot’s app version is updated. |
| Pilot app crashes at OTP entry | Outdated app version | Ask pilot to update to the latest version of BhuMeet Pilot App. |
Miscellaneous Operational Issues
| Problem | Possible Cause | Resolution |
| Invoice or debit note shows ₹0 | Platform fees or adjustments applied | Check service charge summary. Zero indicates no platform fee. |
| Pilot unable to see assigned request | Drone not mapped or mission not synced | Reassign drone. Ensure pilot is logged in and refreshed app. |
| QR code scan not working in Pilot App | Image quality or wrong format | Download latest QR from Profile → My Profile. Share via supported format. |
Tips for Seamless Experience
- Use a modern browser (Chrome/Edge) with pop-ups enabled.
- Avoid multiple tabs or sessions to prevent session expiry.
- Refresh frequently when navigating high-traffic areas like Customers or Requests.
- Use filters and search functions for faster access to records.
- All imports must be .xls only — not .xlsx.