15. Frequently Asked Questions (FAQ)
This section answers commonly asked questions based on real-world usage of the BhuMeet Web Application by Drone Service Providers (DSPs). All entries are validated against the official UI and user workflows.
General Access and Profile
Q1. How do I access my profile in BhuMeet?
Ans- Click the drop-down icon next to your username in the top-right corner of the dashboard and select Profile.
Q2. Can I change my name or mobile number in My Profile?
Ans- Yes. Click the Edit link next to your name or mobile number in the My Profile section, make the changes, and click Update.
Q3. How can I change my password?
Ans- In the Security section of My Profile, click Change Password, provide the current and new passwords, and click Update.
Q4. What is the purpose of the DSP QR Code?
Ans- The QR Code allows pilots to scan and link themselves to your DSP account using the BhuMeet Pilot App. You can download it from My Profile.
Q5. What happens if I deactivate a team member?
Ans- Deactivated members cannot log in or access any part of the DSP system. They remain visible in the team list but are marked as inactive.
Customers
Q6. How do I add new customers to BhuMeet?
Ans- Use the Import Customers feature (Section 9.3). Upload a valid .xls file—no template is required.
Q7. Can I delete a customer from the Customers section?
Ans- No. Deletion of customer records is not allowed from the web interface.
Q8. How do I search for a specific customer?
Ans- Use the Search bar in the Customers section. You can search by full or partial name or mobile number.
Q9. What should I do if the import of customer data fails?
Ans- Check that the .xls file is correctly formatted and all mandatory fields (Name, Mobile Number, etc.) are filled. The system will reject invalid rows.
Requests and Scheduling
Q10. Who can create a request in BhuMeet?
Ans- Only DSP users can create requests using the Create Request option on the dashboard or under Requests.
Q11. What happens after a request is created?
Ans- The request enters the Placed status. Pilots can then Accept, Complete, and mark it as Paid via the Pilot App.
Q12. Who can mark a request as Completed or Paid?
Ans- Only the assigned pilot can mark a request as Completed or Paid. DSPs can view the status but cannot override it.
Q13. Can I reschedule a request after it is placed?
Ans- Yes. Use the Reschedule option to update the service date for requests that are still in Placed or On Hold status.
Q14. Why can’t I edit or cancel a request after assignment?
Ans- Once a request is Accepted by a pilot, editing or canceling it from the DSP portal is restricted. You must contact support or use rescheduling.
Q15. Is there a way to track all requests of a customer?
Ans- Yes. Click a customer row in the Customers table to view all linked requests in the Customer Details Panel.
Teams and Operators
Q16. Can I add multiple team members?
Ans- Yes. Use My Teams to add multiple managers or location admins.
Q17. Can I change the role of a team member after adding them?
Ans- Yes. Edit the member’s details and toggle the Admin Role between Location Manager and Admin.
Q18. Can I delete a team member?
Ans- Yes. Use the Delete option in the My Teams list. A confirmation prompt is shown before deletion.
Revenue and Finance
Q19. What does the Revenue screen show?
Ans- It displays a list of completed requests with revenue breakdown: Request ID, Farmer Name, Area, and Total Amount.
Q20. Where can I find my invoices?
Ans- Go to Profile → My Invoices. Use the From/To Date filter to narrow the list. Click a row to view and download the invoice.
Q21. What is a Debit Note?
Ans- A Debit Note is issued for adjustments (e.g., platform fees). View them under Profile → Debit Notes.
Q22. How do I download an invoice or debit note?
Ans- Click any row in the Invoices or Debit Notes section. A detailed view opens with a Download button to save the PDF locally.
Security and OTP Features
Q23. What is “OTP for Request Completion”?
Ans- If enabled, an OTP is sent to the pilot during order completion. The pilot must enter the OTP to successfully mark the request as completed.
Q24. Can I disable OTP for completion?
Ans- Yes. Use the OTP for Request Completion toggle in the My Profile → Additional Features section.