Skip to main content

13. Troubleshooting

This section provides solutions to common issues faced while using the BhuMeet Customer Mobile Application.

Login and OTP

Problem: OTP not received.
Solution:

  • Ensure your mobile number is active on the same device.
  • Wait for the countdown and tap Resend OTP.
  • Check mobile network connectivity.
  • If the issue persists, restart your device and try again.

Location

Problem: App cannot detect my location.
Solution:

  • Enable location services on your device.
  • Allow location access for BhuMeet (Settings → Apps → BhuMeet → Permissions → Location → Allow while using app).
  • If GPS is weak, move outdoors for better signal.

Problem: Saved addresses are missing.
Solution:

  • Check if you are logged in with the correct mobile number.
  • Re-add addresses via Select Location → Add Address+.

Orders

Problem: Cannot place a new order.
Solution:

  • Ensure you have entered all required details: address, acres/tanks, date, agrochemical, and crop.
  • Check internet connection before confirming.

Problem: Cannot edit or cancel my order.
Solution:

  • Orders can only be edited or cancelled before the provider accepts or processes them.
  • If already accepted, contact the provider directly for changes.

Problem: Order not updating status.
Solution:

  • Refresh the Orders screen by swiping down.
  • Ensure notifications are enabled for real-time updates.

Notifications

Problem: I am not receiving notifications.
Solution:

  • Enable notifications during onboarding or manually via:
    Settings → Apps → BhuMeet → Notifications → On.
  • Ensure battery saver is not restricting the app in the background.
  • Keep mobile data/Wi-Fi turned on.

BhuMeet Mitra A.I.

Problem: A.I. is not responding.
Solution:

  • Check internet connectivity.
  • Wait — sometimes replies may take a few seconds.
  • Restart the app if the chat is stuck.

Problem: A.I. replies are too general.
Solution:

  • Be specific in your questions: include crop, stage, symptoms, location, and recent sprays.
  • Use the image upload feature for better diagnosis.

Problem: Cannot upload images.
Solution:

  • Check network connection.
  • Ensure the image is in a supported format (JPG/PNG) and under 10 MB.
  • If the issue continues, restart the app.

Read Section

Problem: Articles are not loading.
Solution:

  • Check your internet connection.
  • Swipe down to refresh the Read screen.
  • If still unavailable, try again later (new articles may be added periodically).

Settings

Problem: Cannot update profile.
Solution:

  • Ensure your internet is active.
  • Enter valid details (name, occupation, phone number).
  • Tap Update and wait for the confirmation message.

Problem: Language not changing.
Solution:

  • After selecting and saving a new language in Settings → Language Settings, the app reloads to apply changes.
  • If the interface doesn’t change, restart the app.

Tip: Most issues are resolved by ensuring a stable internet connection, keeping location services enabled, and using the latest version of the app from Google Play.

 

 

 

Table of Contents
Scroll to Top