1. Role and Responsibilities of Service Providers

Service Providers on BhuMeet are responsible for delivering agricultural spraying services using drones to farmers who place requests through the platform.
BhuMeet shares relevant details, including farm location and farmer contact information, with the Service Provider selected by the farmer or assigned by BhuMeet.

2. Communication with Farmers

Service Providers must communicate clearly with farmers regarding their requirements before accepting a service request.
Scheduling should be done in consultation with farmers. No service should be scheduled without mutual agreement on dates and times.

3. Service Quality

Service Providers are required to deliver high-quality, safe, and effective drone spraying services at all times.
Any compromise in service quality is not tolerated. If BhuMeet identifies quality issues through complaints or other means, the Service Provider may be removed from the platform.

4. Cancellation Policy

If a Service Provider cannot fulfill a service request, they must cancel the request promptly and communicate the reason to the farmer.
Cancellation should be handled responsibly, with clear communication and an effort to reschedule if possible.

5. Equipment and Licensing

Service Providers must use only authorized and DGCA-approved drones (type-certified) for service delivery.
Providers are responsible for verifying the identity and licensing of drone pilots they employ or subcontract, ensuring they have a valid drone flying license.

6. Farmer Data and Privacy

Providers must keep all farmer data secure and use it solely for the purpose of fulfilling service requests.
Any misuse or mishandling of data will result in termination of services on the platform.

7. Professional Conduct

Providers must maintain professional behavior and courteous communication with farmers at all times.
Any unprofessional conduct can lead to immediate removal from the platform.

8. Payment and Billing

Service Providers agree to accept payments from farmers via cash or digital methods. Special offers from BhuMeet apply only to digital (UPI) payments.
Providers agree to the billing terms set by BhuMeet and will receive due payments (from digital transactions) as per the agreed payment schedule. The payment schedule is updated during the sign-up process and may be adjusted as needed.

9. Platform Usage

Service Providers agree to use BhuMeet’s web portal and mobile applications (DSP App, Pilot App) to manage service delivery, order processing, and resource management.
These tools must be used exclusively for services booked through BhuMeet, and misuse outside the platform is prohibited.

10. Feedback and Cooperation

Providers are expected to give regular feedback on the platform’s operations and tools to help improve services.
They agree to cooperate fully with BhuMeet’s support and operations team to coordinate service delivery and address any farmer concerns.

11. Liability

The entire responsibility for service delivery, including safety, quality, and accident management, lies with the Service Provider and their staff.
BhuMeet is not liable for any accidents, poor service delivery, or any consequences resulting from the provider’s actions or equipment.

12. Equipment Maintenance

Providers must ensure that all equipment, including drones, batteries, and related tools, is well-maintained and in good working condition before attempting a service delivery.
Proper and safe transport of equipment to the service location is the responsibility of the Service Provider.

13. Technical Requirements

Providers are responsible for ensuring that they have compatible hardware and reliable internet connectivity for using BhuMeet’s service delivery applications.
Any losses due to poor handling of service delivery tools or technical failures are not covered by BhuMeet.

1. Role of Pilots on BhuMeet Platform

Pilots are recognized as essential service delivery partners on the BhuMeet platform.
They are expected to have a full understanding of BhuMeet’s service delivery mechanisms and requirements before starting to use the platform.

2. Usage of BhuMeet Pilot App

Pilots must use the **BhuMeet Pilot App** to facilitate service delivery.
They agree to understand all app functionalities prior to initiating any service delivery.
Pilots are required to update the status of service requests from start to finish, keeping farmers informed through the BhuMeet Pilot App and the Farmer App.

3. Data and Privacy Policy

Pilots acknowledge that the BhuMeet Pilot App tracks the precise location of their device during service delivery, both in foreground and background usage.
Pilots must accept BhuMeet’s Privacy Policy when logging into the app.

4. Communication and Conduct

Pilots must maintain professional and respectful communication with farmers throughout the service delivery.
They should clearly explain the service process and delivery status to farmers before and during service execution.
Pilots are strictly prohibited from recommending any agrochemicals to farmers as they are not certified advisors in this field.

5. Payment Handling

Pilots are responsible for collecting payments from farmers based on the estimated bill provided via the BhuMeet platform.
Payments can be collected via cash or UPI/digital methods, and pilots are required to explain the estimated bill to farmers before service commencement.

6. Safety Standards and Compliance

Pilots must comply with all DGCA safety standards and adhere to the training guidelines set by a DGCA-approved Remote Pilot Training Organization (RPTO).
Pilots accept full responsibility for any accidents resulting from non-compliance with these standards, improper drone handling, or incompetency in operating Ground Control Station (GCS) software. BhuMeet holds no liability in such incidents.

7. Cooperation with BhuMeet

Pilots must cooperate fully with the BhuMeet support team during service delivery.
Any unprofessional or inappropriate behavior may lead to the termination of the pilot’s account and, in some cases, legal action.

8. Licensing and Training Requirements

Pilots are required to have a valid drone flying license issued by the DGCA.
Pilots must have completed training from a DGCA-authorized training institute.

9. Terms of App Usage

Pilots agree to the terms of using the BhuMeet Pilot App and must download it on a compatible and competent mobile device.
Any loss or malfunction due to improper hardware or technical incompatibility is the pilot’s responsibility.

1. Definition of BhuMeet Enabled Store (BES)

A BhuMeet Enabled Store (BES) is a commercially operated shop that offers BhuMeet services to farmers. This includes assistance with:
Signing up for the BhuMeet application.
Creating detailed spraying service requests.
Providing basic training on using the Farmer App.

2. Service Facilitation

BES are required to actively assist farmers in installing the BhuMeet Farmer App and signing up for services.
Stores must display a valid QR code at their desks, which should be used for creating service requests or registering new users.

3. Incentives for BES

BES will receive a specified incentive for each service they facilitate.
Incentives will be explained and agreed upon during the registration process.
Payments for incentives will be made to the BES owner’s bank account according to the defined payment schedule.

4. Training and App Usage

BES owners are required to undergo complete training on the use of both the Farmer App and the BES App.
They must agree to all terms and conditions for using the BES App.

5. Branding and Marketing Requirements

BES stores are required to display BhuMeet branding materials and maintain marketing displays for the benefit of farmers.
Owners are expected to carry sufficient BhuMeet branding in-store to raise awareness about the platform

6. Identity Verification and Information Display

BES owners must provide appropriate identity documents for verification.
Owners agree to have their store information listed and visible on the BhuMeet platform.

7. Professional Conduct and Brand Representation

BES owners must conduct themselves professionally, avoiding any negative comments or actions that could harm BhuMeet’s brand image.
They must explain the process of selecting service providers when placing a request on behalf of a farmer using the Farmer App.

8. Device Use for Registration and Requests

BES owners are required to use only the farmer’s mobile device for registration or placing service requests to qualify for incentives.

9. Program Flexibility

BES may choose to host other future offerings under the BES program, but participation is optional except for the core requirements stated.

10. Service Duration and Termination

BES owners are required to provide BhuMeet services in their stores for a minimum of one year.
If a store owner wishes to discontinue participation, they must notify the BhuMeet team in advance.

11. Liability for Service Quality

BES owners are not responsible for any quality issues related to service delivery, as their role is limited to facilitation and registration.

12. Eligibility for Promotions and Rewards

BES owners may be eligible for time-to-time promotions and rewards provided by BhuMeet.

13. Cooperation with BhuMeet Team

BES owners are required to cooperate fully with the BhuMeet team and conduct themselves professionally during in-store interactions. Any losses due to poor handling of service delivery tools or technical failures are not covered by BhuMeet.

14. Privacy Policy

BES stores agree to adhere to the BhuMeet Privacy Policy, which is stated separately.

1. Definition of the BhuMeet Pilot Reward Program

The BhuMeet Pilot Reward Program is designed to award pilots with reward points upon successful completion of a service request paid through UPI or other digital payment methods.
All pilots automatically join this program when they sign up with a BhuMeet drone service provider. Pilots linked to a provider’s account become part of this program and start accumulating points.

2. Purpose of the Reward Program

The primary goal is to encourage pilots to utilize the BhuMeet platform for service delivery.
Pilots must acknowledge and understand the purpose of the program, agreeing not to misuse any of its benefits or offerings.

3. Accumulation and Use of Reward Points

Pilots can verify their accumulated points through the BhuMeet Pilot App.
Reward points can be redeemed for items listed in the **BhuMeet Pilot Reward Store** within the Pilot App. Pilots agree to use these items solely for personal use.

4. Prohibited Actions

Pilots are strictly prohibited from selling or reselling any items received through this program. Violation of this rule may result in account restrictions or penalties.

5. Support and Communication

Pilots agree to reach out to BhuMeet’s support staff with any questions or concerns about the program.
Queries regarding point accumulation or order status can be directed to the BhuMeet support team.

6. Shipping Terms and Conditions

Pilots agree to the shipping terms of the program, which include:
Items will be shipped using the best available shipping service.
Orders will be fulfilled based on the availability of stock for requested items.
Pilots understand that BhuMeet will execute deliveries on a best-case basis, dependent on the availability of resources.

7. Delivery Time and Availability

Pilots acknowledge that delivery times may vary, and BhuMeet does not consider the Reward Program a binding obligation.
BhuMeet will make reasonable efforts to fulfill orders promptly but reserves the right to adjust timelines as necessary.

8. Modification and Termination Rights

BhuMeet reserves the right to pause, modify, or terminate the Reward Program at any time without prior notice. Also the acre vs reward points conversion factor is solely decided and maintained by Bhumeet and can change at anytime. Pilots will be kept informed about the same.

1. General Use of Coupons and Discounts

BhuMeet may provide coupons and discounts to promote services and expand business operations.
Coupons visible in the customer (farmer) app can be applied to relevant offers or discounts during the service request process, based on the terms specified.

2. Minimum Service Request Area

All coupons and discounts apply only to a **minimum service request area**, such as the minimum number of acres for a spraying service.
This minimum area requirement will be clearly mentioned in the details of each coupon or offer.
Farmers are responsible for reviewing and understanding the minimum requirements before using any coupon.

3. Maximum Discount Limit

Coupons may have a specified **maximum discount amount**.
Farmers must verify the maximum discount offered and the final payable amount before confirming a service request.

4. Expiration and Communication

Each coupon or discount offer will have an expiry date, which will be specified in the details.
BhuMeet may communicate these details through various channels when necessary.
BhuMeet reserves the right to extend or end any offer or coupon with or without prior notice.

5. Right to Modify Offer Details

BhuMeet reserves the right to adjust the terms of coupons, including discount percentages, minimum service area, and maximum discount limits.
Any updates may be communicated, or farmers can check the latest details directly in the app.

6. Conditions for Payment

All coupons and discount offers are only valid for **UPI or digital payments**.
Coupons are not applicable for cash payments, and farmers agree not to claim discounts for cash transactions.
Let me know if you need any further changes or additional clauses!