7. FAQ – Frequently Asked Questions
This section answers the most common questions pilots may have while using the BhuMeet Pilot Mobile Application.
7.1 General
Q1. What is the Start Day feature and why is it required?
A: The Start Day marks the beginning of your operational shift. You must tap Start Day on the Home screen before servicing any orders. Without this, the app blocks status updates.
See: Section 5.4
Q2. Can I use the app without internet?
A: You need internet connectivity to log in, start your day, sync orders, and update status.
Q3. Do I need to start my day before marking orders as ‘Out for Service’?
A: Yes. You must tap ‘Start Day’ on the Home screen before updating any order status.
🟢 If you try to mark an order without starting your day, a prompt will remind you to start the day first.
Q4. How do I end my workday once all orders are completed?
A: Tap ‘End Day’ on the Home screen and confirm.
🔒 This locks your ability to update orders for that day and records the time in your Day Summary.
7.2 Installation & Login
Q1. I didn’t receive the OTP while logging in. What should I do?
A: Ensure mobile data is active and the number is correct.
Tap Resend OTP. Also, check your phone’s SMS permissions.
See: Section 2.1
Q2. What permissions should I grant for the app to function properly?
A: Allow the app to access Location (GPS), Camera (for QR login if needed), and SMS (for OTP reading).
7.3 Create Order
Q1. Why is the Create Order button disabled?
A: Ensure all mandatory fields are filled: location, date, area, crop, chemical, and customer mobile number.
See: Section 4.8
Q2. How do I pin a location on the map while creating an order?
A: Tap Choose on Map next to the Location dropdown. A map opens where you can long-press to pin the desired service location.
See: Section 4.3
7.4 Order Management
Q1. What if I forget to tap Start Day and try to update an order?
A: The app will display a dialog. Return to the Home screen and tap Start Day before proceeding.
See: Section 5.4
Q2. How do I cancel an order?
A: Open the order, tap Cancel, enter the reason, and confirm.
Note: Cancelled orders cannot be reinstated.
See: Section 5.5
Q3. How do I put an order on hold and resume later?
A: Tap On Hold, enter a reason, and confirm. To resume, tap Resume from the same screen.
See: Section 5.5
Q4. How do I view only today’s orders?
A: Go to the Orders screen.
- Select Today’s Orders.
Q5. Can I search for a specific order by customer name or number?
Yes. Use the Search bar at the top of the Orders screen.
7.5 Route & Map View
Q1. What is the Adjust Route feature?
A: It displays all assigned orders on a map with numbered pins. You can plan your most efficient route before servicing.
See: Section 5.6
Q2. Map isn’t showing pins. What should I do?
A: Ensure GPS is enabled and the app has location access. Reopen the Adjust Route screen.
7.6 Payment & Completion
Q1. Can I collect cash directly through the app?
A: Yes. After completing an order and entering the area/tank details, tap Cash Received to confirm.
See: Section 5.7
Q2. I tapped Complete but the payment screen isn’t showing. Why?
A: Ensure you’ve entered the acreage or tank count correctly and completed OTP verification (if required).
7.7 Profile & Settings
Q1. Can I edit my profile information?
A: No. Profile fields are managed by your DSP administrator. Contact them for updates.
See: Section 6.2
Q2. How do I log out of the app?
A: Go to Settings > Profile, and tap Logout at the bottom.
See: Section 6.2