14. Help, FAQs, and Support

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14. Help, FAQs, and Support

This chapter addresses common questions and operational issues faced by users of the BhuMeet DSP Mobile Application.
The FAQs are based on standard usage patterns and are intended to help users quickly resolve issues without contacting support.

If an issue is not covered in this section, users can refer to the support information provided at the end of this chapter.

14.1 Frequently Asked Questions (FAQs)

  1. Why am I unable to create a new order?

You may not be able to create a new order if:

  • No service is active under Services.
  • No crop pricing is configured for the selected service and location.
  • Your subscription has reached its lead limit.
  • Required locations are inactive.

Verify service status, crop pricing, and subscription details before retrying.

  1. Why is a pilot not visible during order assignment?

A pilot may not appear in the assignment list if:

  • The pilot is inactive.
  • The pilot is not linked to the selected location.
  • The pilot is already assigned to another order at the same time.
  • You are operating in DSP-only role and not DSP & Pilot.

Check pilot status and location mapping in Pilots.

  1. Why is OTP required to complete an order?

OTP is required when OTP for order completion is enabled under Settings.
This ensures that the customer confirms service completion before the order is marked as completed.

OTP is sent to the customer’s registered mobile number.

  1. I did not receive an OTP. What should I do?

If an OTP is not received:

  • Check network connectivity.
  • Ensure the mobile number or email address is correct.
  • Wait for the OTP validity period before retrying.

If the OTP expires, restart the action to receive a new OTP.

  1. Why can’t I edit crop pricing for a specific location?

Location-specific crop pricing cannot be edited if Common Crop Pricing is enabled.
To manage pricing per location:

  • Disable Common Crop Pricing.
  • Tap Update.
  • Confirm the action if prompted.
  1. What happens if I disable a service?

When a service is disabled:

  • It is no longer available for new orders.
  • Existing orders created using that service remain unaffected.
  1. Why are revenue values not updating immediately?

Revenue data updates automatically based on selected filters.
Ensure the correct Revenue by option and corresponding selection are applied.

The Revenue screen is read-only and reflects aggregated historical data.

  1. Can I change my subscription plan from the mobile application?

No.
The My Subscriptions section is read-only in the mobile application.
Plan upgrades, renewals, or billing changes are handled outside the mobile app.

  1. What does “Assign order to me” do?

When enabled under Settings (DSP & Pilot role only):

  • All eligible orders from the assigned area are automatically assigned to you.
  • You act as the pilot for those orders.

This setting applies only to future orders.

  1. What happens if I log out of the application?

Logging out:

  • Ends the current session.
  • Returns you to the login screen.
  • Does not delete any data.

You must log in again to access the application.

14.3 Common Issues and Quick Checks

Issue Quick Check
Cannot complete order Check OTP requirement
Pilot not assignable Verify pilot status and location
Pricing not applied Confirm Update was tapped
Service missing Check service active status
Revenue appears zero Verify filters and selections

14.4 Contact Support

If the issue persists after reviewing this manual:

Before contacting support, keep the following ready:

  • Registered mobile number or email
  • Order ID (if applicable)
  • Screen name where the issue occurred
  • Screenshot or error message (if any)

Support contact:

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